CPA was established over 10 years ago. Loss Adjusting and Claims Management forms the core of our business. Due to growth, acquisition and market demand, we now offer a range of complementary services spanning claims, risk management, investigations and audit and consultancy.
Our ethos is to enter markets where the services currently available can be improved upon and to identify areas where there is currently no service available; design and implement one.
We utilise an operations hub and contact centre in Bristol, which provides access to our sector leading technology and our desk based personnel. From there our services are available on a 24/7, 365 basis.
We also have a London Market Office on Lloyds Avenue in the City.
Our field staff operate from Bristol, London and home bases providing national coverage throughout the UK.
Services designed for insurers, underwriters, coverholders, brokers and corporate clients.
This is the core business of CPA, providing a full range of claims management and loss adjusting services. CPA does not do ‘off the peg’; all services tend to be bespoke and are tailored to individual client requirements and include desktop handling and adjusting in the field. Our speciality is the design and execution of end-to-end services for schemes or to meet all a clients’ requirements - from first notification through to resolution.
CPA entered the risk management survey arena 5 years ago in direct response to client demand, as a result of clients being unable to source surveying that provided required technical expertise and timely delivery. We have developed a range of complementary surveys for the property owners sector. We also provide Commercial Combined Surveys, Goods in Transit and other bespoke surveys to meet client’s specific requirements.
Grosvenor has a 25 year plus track record of providing investigation services to insurers, bankassurers and Lloyds Underwriters. The original and core services relate to the investigation of Income Protection claims but now includes services for most classes of claim/investigation. Starting with desktop analysis and including, interviews, observations, statement etc taking right through to project managed surveillance.